Terms of Service

1. Parties and Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer" or "User") and MSApps Mobile Applications Ltd. ("MSApps", "OpsAgent", "we", or "us"), governing your access to and use of the OpsAgent platform and services (the "Service").

By clicking "I agree," creating an account, or using the Service, you represent that you have authority to bind yourself or your organization to these Terms.

2. The Service

OpsAgent provides AI-powered business automation tools including lead management, sales outreach, recruiting automation, financial workflow assistance, and content generation. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable notice. Material changes to core functionality will be communicated at least 30 days in advance.

3. Subscriptions and Billing

Access to OpsAgent is provided on a subscription basis:

• Billing cycle: Subscriptions are billed monthly or annually, as selected at signup
• Auto-renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
• Price changes: We will provide at least 30 days' advance notice of any price increases, which take effect at your next renewal
• Taxes: Prices are exclusive of applicable taxes (VAT, GST, etc.) which will be added where required by law
• Payment: Payment is due in advance. Failure to pay may result in suspension or termination of your account

4. Cancellation and Refunds

You may cancel your subscription at any time from your account settings or by contacting michal@opsagents.agency. Cancellation takes effect at the end of the current billing period — you retain access until then.

We offer a 14-day money-back guarantee for new subscribers. Refund requests made within 14 days of initial signup will be honored in full. No refunds are issued for partial billing periods after the guarantee window.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited bulk messages, or engage in deceptive outreach
• Scrape, reverse-engineer, or attempt to extract our proprietary models or algorithms
• Interfere with or disrupt the Service or its infrastructure
• Use the Service to harm, harass, or discriminate against individuals or groups
• Resell or sublicense the Service without our written consent

We reserve the right to suspend accounts that violate these terms without refund.

6. Intellectual Property

OpsAgent and all associated software, designs, and content are owned by MSApps and protected by applicable intellectual property laws. You retain ownership of all data and content you submit to the Service. By submitting content, you grant us a limited license to process it solely to provide the Service.

Nothing in these Terms transfers ownership of our intellectual property to you, nor do you transfer ownership of your data to us.

7. Service Level Agreement (SLA)

We commit to the following uptime targets for the OpsAgent platform:

• Target uptime: 99.5% monthly availability for paid plans
• Measurement: Uptime is calculated excluding scheduled maintenance windows, which will be announced at least 24 hours in advance
• Credits: If monthly uptime falls below 99.5%, eligible customers may request a service credit equal to one day of subscription fees for each 1% below the target, up to a maximum of 10 days per month
• Claim process: Credits must be requested within 30 days of the incident via michal@opsagents.agency

SLA credits are the sole and exclusive remedy for service availability failures.

8. Confidentiality

Each party agrees to keep confidential any non-public information of the other party disclosed in connection with the Service, and to use such information only to fulfill obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Disclaimer of Warranties

10. Limitation of Liability

Some jurisdictions do not allow limitation of implied warranties or liability for certain damages — in those cases, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless MSApps and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate the agreement by cancelling the subscription. We may terminate or suspend access immediately, without notice, if you materially breach these Terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, liability limitations, and dispute resolution) will survive.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with applicable law. Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes may be submitted to binding arbitration or the courts of competent jurisdiction in the jurisdiction of MSApps' principal place of business.

14. Changes to These Terms

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or an in-product notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at michal@opsagents.agency or visit our Support page.