Privacy Policy

1. Who We Are

OpsAgent is a product of MSApps Mobile Applications Ltd. ("MSApps", "we", "our", or "us"), a software company providing AI-powered business automation services. Our registered contact is michal@opsagents.agency.

2. Information We Collect

We collect information you provide directly and information generated through your use of our service:

• Account data: name, email address, company name, job title
• Billing data: payment method details (processed by our payment provider; we do not store raw card numbers)
• Usage data: feature interactions, workflow runs, API calls, timestamps
• Communications: emails, support tickets, and other messages you send us
• Technical data: IP address, browser type, device identifiers, log files
• Cookies and similar technologies: session cookies, analytics cookies (see Section 7)

3. How We Use Your Information

We use collected data to:

• Provide, operate, and improve the OpsAgent service
• Process transactions and send related billing information
• Send service notifications, security alerts, and support messages
• Respond to comments and questions
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to train third-party AI models without your explicit consent.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data on the following legal bases:

• Contract performance: processing necessary to deliver our services under our Terms of Service
• Legitimate interests: improving our service, preventing fraud, ensuring security
• Legal obligation: compliance with applicable laws
• Consent: for marketing communications and non-essential cookies (you may withdraw consent at any time)

5. Data Sharing

We share your data only with:

• Service providers: cloud infrastructure (Google Cloud Platform), payment processors, email delivery services — bound by data processing agreements
• Legal authorities: when required by law, court order, or to protect our rights
• Business transfers: in the event of a merger or acquisition, your data may transfer to the successor entity with equivalent protections

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion we remove your personal data within 90 days, except where retention is required by law (e.g., financial records retained for 7 years).

7. Cookies

We use cookies and similar tracking technologies to operate and improve our site:

• Essential cookies: required for authentication and core functionality — always active
• Analytics cookies: help us understand how visitors use the site (e.g., page views, session duration) — you may opt out via your browser settings
• Preference cookies: remember your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may impair service functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your data ("right to be forgotten")
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Restriction: request that we restrict processing of your data
• Withdraw consent: at any time for consent-based processing

To exercise any of these rights, contact us at michal@opsagents.agency. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures including TLS encryption in transit, encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We will notify you promptly if we become aware of a data breach affecting your personal information.

10. International Transfers

Our services operate globally. Your data may be transferred to and processed in countries other than your country of residence. When transferring data outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Children's Privacy

OpsAgent is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website at least 14 days before the change takes effect. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related inquiries, requests, or complaints:

• Email: michal@opsagents.agency
• Company: MSApps Mobile Applications Ltd.
• Website: opsagents.agency

If you are in the EEA and believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.